Creating Connections with Online Adult Learners

The goal of the session is to inspire instructors to recognize the importance of connecting with learners as well as the relevance of the words that they use when providing feedback. It is not always easy for adult learners to navigate an online learning experience. Adult learners enrolled in online programs may become vulnerable and overwhelmed with the expectations that lie ahead. At first glance, the expectations and assignments may seem insurmountable, which may negatively impact learners’ self-esteem and ability to complete the course. Learners may lose the motivation to learn, become frustrated, and ultimately decide to drop out of the program. However, all of this may be avoided if the instructor takes the time to incorporate strategies that create a positive instructor-learner connection. Using over thirty years of combined teaching experience, the presenters will identify opportunities and strategies to connect with learners and provide positive feedback throughout the course. Holding at least one meeting at the beginning of the term will build connections and trust, while creating a collegial learning environment. When a connection exists, adult learners may be less hesitant to discuss and accept the feedback. The words instructors use in responding to learners make the difference between superficial and insignificant feedback or feedback that inspires learners to become more reflective, think more critically, and question their assumptions.

Susan Cathcart
City University of Seattle

I graduated from Michigan State University with a degree in social work, from Walsh College with a master’s degree in management, and Capella University with a Ph.D. in Organizational and Management with a concentration in Human Resource Management. My dissertation focused on the qualities of adjunct faculty who teach in accelerated degree programs.

Prior to starting my journey in higher education, I was the administrator of a psychiatric clinic for seventeen years. I started my journey in higher education as an adjunct faculty and have had the opportunity to serve in different leadership positions. I was a Vice President of Academics, the Dean of Business Administration, a Program Director, and an Instructional Effectiveness Specialist. I am currently a professor and I teach online classes in both the master’s degree and doctoral programs. It a privilege to share that I am also a dissertation chair and committee member.

I have developed and delivered professional development sessions to over 30 staff members and 200 adjunct faculty. I can say without hesitation that teaching is my passion. I enjoy teaching online and enjoy connecting with learners.

Even though I am a New Yorker at heart, I live north of Detroit, MI. I have three children. My son lives in Boston, MA, one daughter lives in Savannah, GA, and one daughter does live close to me! I have one grandchild and two on the way! I enjoy going on cruises, reading, and shopping.

Connie Harrison
American College of Education

I have worked in the world of higher education for over 27 years. During those 27 years, I have held positions from instructor, Program Director, and Dean of Health Sciences to Vice President of Academics and finally as a Campus President. My Ph.D. and master’s degrees are in Education (Adult Learner Strategies and Higher Education Practices and Policies). My research lies in brain-based learning strategies as it relates to aging and the adult learner.
As campus president, I oversaw a 5.5-million-dollar campus expansion that was part of a much larger economic development project. As a team of professionals, we forged together a very successful private/public partnership that included the Culinary Institute, the Hilton Double Tree Hotel, and the Blue Water Convention Center. The structures are adjacent to each other and can be found along the shores of the St. Clair River at the foot of the Blue Water Bridge in St. Clair County, MI.

When I retired, I immediately went back to my first love, facilitating information in an adult learner environment. I currently teach research courses in a Doctor of Education program, serve on dissertation committees as well as teach leadership and adult learner courses in a Mater’s of Education program. I enjoy the interaction of working with learners who are focused on their learning as well as their goal of earning their degree.

I live an hour north of Detroit, MI. I enjoy traveling with my husband and spending time with my 2 sons and their families.

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