Email Etiquette for Undergraduates at the University of Hawai‘i at Mānoa

Session Description

Email etiquette is an important aspect of email communication. However, at the University of Hawai‘i at Mānoa (UHM), undergraduates struggle with email etiquette as they do not have sufficient resources from the university to develop such knowledge and skills. Therefore, this project aimed to design a self-paced online module teaching students about email etiquette and motivating them to use email etiquette. The module’s design was informed by Keller’s ARCS model to address the affective domain, as well as microlearning principles to inform its cognitive component.

Once developed, the module was evaluated through a usability study and learning assessment. Usability was evaluated using a usability task protocol and System Usability Scale, while learning assessment was evaluated using pre-, embedded, and post-tests as well as a retrospective survey (Lewis, 2018). An analysis of usability results from three participants (n=3) revealed that the initial module’s design was usable; however, comments concerning navigation informed revisions before moving forward with the project. Learning assessment results from ten participants (n=10) revealed knowledge of email etiquette was gained and participants were more willing to continue to use email etiquette compared to their pre-module knowledge and attitudes. On this basis, the project achieved its goal. However, recommendations for future research include further exploration of tools, as well as a refinement of the module's content.

 

Presenter(s)

Johnny Zhou
University of Hawai’i at Mānoa

Johnny Zhou is currently a M.Ed. student at the University of Hawai‘i at Mānoa in the Learning Design and Technology (LTEC) department. He completed his BA in History and Sociology at the University of Hawai‘i at Mānoa. Johnny currently works as a Graduate Assistant for the LTEC department and an Instructional Design Assistant for the ITS Online Innovation Center Team within the University of Hawai‘i system. His interest includes course/web design, online learning, and professional development.

tcc2022

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